Frequently Asked Questions

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Our dentists will require some basic personal information for your first appointment. Along with the obvious information--full name, address, contact numbers, date of birth--please bring your credit card and your driver license.

When you arrive you will be asked to fill out some forms which will be placed in your chart. Included in these forms are questions pertaining to your previous dental treatment (e.g., date of last treatment) as well as your current dental status (e.g., specific pain/discomfort or concerns). A review of your medical history as well as current health is an important part of your chart. If you are taking any medications, we will need to know the names as well as the dosages.

If you have dental insurance, you will have to provide the specifics such as policy number, ID number, and employer. You may have been given a booklet which describes your coverage--bring this so we can assist you in understanding your coverage. Although it is your responsibility to know your dental insurance coverage, we do make every effort to assist you in understanding your benefits.

In general, routine dental care is safe for pregnant patients. However, due to the need to maintain the safety of the fetus, all proposed treatment to the mother must be carefully planned. Newmarket Dental Health will advise you as it relates to what stage you are in your pregnancy.

The first appointment is essentially an information-gathering appointment. In order for Newmarket Dental Health to generate a treatment plan customized to your dental needs, we need to complete a comprehensive examination. You can expect to be in the dental office for one to one and a half hours. Newmarket Dental Health will use all of the information gathered to generate a treatment plan based on your dental needs. The treatment plan will be reviewed with you either at the end of this appointment or during a separate appointment, depending on the complexity.

There are many medical conditions that require special consideration in the delivery of dental treatment. Due to the potential for adverse drug interactions, we need to know the medications all patients are taking, prescriptions or otherwise. We need to be certain that any drugs or treatment that we administer will not interact in a harmful manner with your medications and cause undue complications.

X-rays are used only when necessary to ensure that your examination is thorough. The only alternative to common x-rays is through the use of digital radiography. Our office will have digital radiography in the near future--you can inquire by calling our office.

Please refer to the section titled Radiographs for more information on x-rays and the most common types of x-rays administered in dental offices.

Only the dentist has the medical knowledge, skill, and diagnostic capabilities to effectively provide a full oral health assessment. This is critical to patient safety because many patients have pre-existing medical conditions or are taking medications that must be considered before any treatment is performed. Patients' needs must be assessed by a dentist prior to any invasive treatment below the gum line, including root planing and scaling, duties that are generally assigned to dental hygienists.

The current clinical model where dentists, dental hygienists, dental assistants and other office staff work as a team in one location is critical for patient safety and provides the most cost-effective, efficient, convenient and accessible system for patients in need of oral health care services. Dental hygienists are usually the team members who complete the root planing and scaling of teeth of our patients.

Absolutely! In fact, we encourage you to bring along someone who can translate for you effectively. We will not commence with dental treatment until we are certain that you understand the diagnosis, the treatment options, the risks and benefits, as well as your financial obligation. Aside from English, the other languages spoken and understood in our office include Vietnamese, Cantonese, Madarin, French and Polish.

Radiographic or x-ray examinations provides Newmarket Dental Health with an important tool that shows the condition of your teeth, its roots, jaw placement and the overall composition of your facial bones. X-rays can pin point the location of cavities and other signs of disease that may not be possible to detect through a visual examination.

No. Your radiographic schedule is based on the dentist's assessment of your individual needs, including whether you are a new patient or a follow-up patient, adult or child.

There are two types of x-rays taken in the dental office. The first is a panoramic x-ray which allows the dentist to see the entire structure of your mouth in a single image. Within one large file, panoramic radiographs reveal all of your upper and lower teeth and parts of your jaw. The second type of x-ray is isolated to viewing a few teeth in one part of your mouth, commonly called a "bitewing" or a "PA".

All health care providers are sensitive to patients' concerns about exposure to radiation. Your dentist has been trained to prescribe radiographs when they are appropriate and to tailor radiographic schedules to each patients' individual needs. By using state-of-the-art technology and by staying knowledgeable about recent advances, Newmarket Dental Health knows which techniques, procedures and x-rays films can minimize your exposure to radiation. Sources: http://www.cda-adc.ca/english/your_oral_health/visiting_dentist/checkup.asp

In order for your records, including x-rays, to be transferred from your previous office, you will have to do one of two things: (1) You can make the request directly from your previous office to have your records transferred to our office. You will be asked to sign a release form giving that office permission to release your records to us. (2) You can fill out a "Requisition of Records" form at our office which we will send to your previous office. It also gives permission for the other office to release the records to us.

Please note that only you can request for a transfer of your records and those of your children. However, you cannot sign for the release of your spouse's records. He/she must do so independently.

It is important to understand that the original radiographs and original charts are legal records and as such they belong to your previous dentist. According to our licensing body, the Royal College of Dental Surgeons of Ontario (RCDSO), all original radiographs and charts must be maintained by the dentist and only duplicate radiographs can be transferred, as well as photocopied charts.

There may be a charge for this service.

Yes. Even with a transfer of records from your previous dentist, we still need to examine you ourselves so that we can generate a treatment plan to address your dental needs as based on our findings.

Legitimate dental insurance coverage cannot be determined during evenings or on Saturdays or Sundays as all insurance companies are closed. We are able to confirm dental insurance coverage for patients who ask during the weekdays. Therefore, if you are able to give us your dental insurance information on a weekday prior to your weekend or evening appointment, we can confirm the details of your coverage.

Due to the inability to confirm a patient's coverage on a weekend or an evening, all treatment must be paid for up front. We accept cash, VISA, M/C, American Express, and Interac payments using a bank debit card. Personal cheques will not be accepted for 1st-time patients on weekend or evening appointments. Insurance claims will be submitted on behalf of the patient either through electronic means or via mail. Patients usually receive reimbursement from their dental insurance company within 2-4 business days.

Please See: You and Your Dental Plan, a patient information page provided by the Ontario Dental Association.

No. Unfortunately we cannot beheld responsible for knowing your dental insurance coverage because of the wide range of insurance policies available. All financial responsibility for treatment received is the patient's. If you give consent to treatment, then you automatically accept financial responsibility for the treatment regardless of what your dental insurance covers. While we do our best to help you understand your dental insurance limitations, we expect that you pay for any treatment not covered by your insurance.

You must not allow the limitations of your dental insurance to limit the dental treatment you receive. In other words, Newmarket Dental Health will recommend dental treatment to fit your dental needs regardless of your coverage. Dental insurance plans do not necessarily cater to your specific dental needs.

A co-payment, as defined in the Ontario Dental Association manual "Policies and Guidelines on Assisting Patients with Their Dental Plans", is "that percentage of the dentist's fee not reimbursable to the patient under the dental plan contract, which the patient must pay. The percentage is determined according to a sharing formula in the contract between the policyholder and the plan administrator.

A deductible, as defined in the Ontario Dental Association manual "Policies and Guidelines on Assisting Patients with Their Dental Plans", is "a stipulated sum that the insured person must pay toward the cost of dental treatment before the benefits of the indemnity-type program go into effect. The deductible may be an annual amount or payable only once, and may vary in amount from program to program."

For more information on dental insurance plans, please see You and Your Dental Plan, a patient information page provided by the Ontario Dental Association.

Additional source of information:


You may have been mislead or misinformed in this matter. Patients are responsible for their deductibles as well as their co-payments. These amounts are defined by the terms of your dental insurance contract and as the policy holder, you shoulder the responsibility.

For more information on dental insurance plans, please see You and Your Dental Plan, as well as Patient Fact Sheet--Waiving the Dental Plan Co-Payment, two very informative patient information sheets provided by the Ontario Dental Association.

The Canadian Dental Association also has information about dental insurance plans:


A treatment plan is an outline of all dental treatment that is recommended by your dentist after having completed a thorough examination.

A predetermination is sometimes called a "pre-treatment estimate" or a "predetermination of benefits".

Some insurance companies require a predetermination prior to commencement of specific procedures. If such procedures are completed without a predetermination and without written approval from the insurance company and a claim is submitted for reimbursement, it is possible that the insurance company will refuse to pay.

In other instances, some patients prefer to have predeterminations submitted for some of the more costly dental procedures. By taking this extra step, the patient is (1) assured of their exact coverage, and (2) their financial responsibility is outlined clearly.

Absolutely. If you are not comfortable with the treatment plan presented to you, please feel free to ask for a second opinion. While all of the providers in our office have essentially the same treatment philosophy, there are specific treatment options that may or may not be favored by one dentist in a given situation. In fact, sometimes one dentist in our office will refer you to another dentist in our office for a second opinion on a specific dental problem.

Generally, there will not be a fee associated with a second opinion. However, depending on the amount of time that is taken for an examination and the consultation, a small fee could be applied.

On occasion the treatment plan must be modified due to unanticipated findings. Changes to the treatment plan could increase your financial responsibility. On the other hand, there could be changes in your treatment plan that decrease your financial responsibility. If the treatment plan needs to be modified, you will be informed immediately and we will make the changes only with your consent.

There will be instances when specific dental treatment is outside of the scope of our practice. When this occurs, you will be referred to a specialist for treatment. The use of a specialist merely reflects our desire that a specific treatment be completed with the expertise that is required. If we feel we can not provide a specific treatment, we will refer you to someone who can.

When we refer you to a specialist, we do so for a specific dental problem. All other dental needs will be taken care of in our office.

Depending on the child, all 20 primary or baby teeth will be present between 2 and 3 years of age. You can start bringing your child in for visits at 1 year of age. They should definitely be seen by a dentist by the age of 2. Remember, it is best for your child to see a dentist before dental problems begin.

This would be a very good idea. We encourage patients to bring in their children for an "orientation" to the clinic so they will become familiar with the environment. When a parent has an appointment, they often bring in their children as well. The children can sit in the reception area to play video games, watch movies, read, or play with toys while they wait for their mom or dad. The more the children come to the clinic, the more they become familiar with the office and the staff.

It is not uncommon for children to be uncooperative at the dental office. Many adults are fearful of receiving dental treatment--imagine a child's fear of the unknown!

We usually attempt a couple of appointments to see if children will become more amenable to treatment. If a child cannot be treated in our office, we will recommend a referral to a pediatric dentist. If your child has medical concerns and requires extensive dental treatment, we will refer your child to the Hospital for Sick Children Dental Department.

Pediatric Dentists are specialists in the dental profession who treat only children.

CINOT (Children in Need of Treatment) is a government-subsidized program.

This is a provincial program provided by local government for children from birth to age 13 years who are screened by health department/unit dental staff and found to require dental care urgently. For such children, if the parents cannot afford the cost of the care, the CINOT program will issue a claim form to be taken to the dentist, and will pay for basic dental treatment.






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OHIP only pays for some dental surgery, including fractures or medically necessary jaw reconstruction, when done in hospital.

You must pay the cost of dental services in a dentist's office. The exception is the Children in Need of Treatment program (CINOT), managed by public health units. CINOT provides basic urgent care to children checked at school by dental professionals.



All of our fees are based on the current ODA Suggested Dental Fee Guide for General Practitioners. This fee guide is updated annually. In general, the fees for each dental procedure increase slightly each year.

The fees for dental services can differ between offices. It should be noted, however, that selecting a dentist on the basis of fees alone is not recommended.

The ODA fee guide lists each dental service and assigns a specific code and suggested fee for each dental service. The fee guide is meant to be used as a reference by the general practitioner. Not all dentists use the fee guide.

Note: The ODA Suggested Fee Guide for General Practitioners is widely used by the group benefits insurance industry as a means to place a cap on its clients' liability for dental plans. Most dental plan contracts stipulate that the recipient will be reimbursed according to the fees suggested in the fee guide or some percentage thereof. While this is not the intended purpose of the suggested fee guide, it forms an important component of current dental plans.



We accept cash, VISA, Mastercard, American Express, Debit (Interac), money orders, and personal cheques (from established patients only).

Payment is due when treatment is delivered. So, in most cases, most patients will have a balance after each appointment. If there is a lab fee related to your treatment plan, then the lab fee must be paid in full prior to completion of your dental treatment. Please speak to our staff for more information regarding this matter.

Depending on the complexity and cost of your treatment plan, we might be able to offer you a payment plan. This is determined on an individual basis. Please make an appointment to speak with our staff, if a personalized treatment plan has already been generated for you by one of our dentists, and you would like to discuss your financial options.

We will call patients two weeks in advance to remind them of their recall dates.

In order to avoid a cancellation fee, it is necessary to cancel your appointment within 48 hours. Please call our office to speak with the receptionist or the office manager as soon as possible so we can provide services to patients that are in the need of urgent care.

Depending on how late you are going to be will dictate what treatment can be completed. We can not guarantee that the dentist will be able to accommodate your tardiness. If the dentist starts your appointment late, then it is likely that other patients will be inconvenienced also.

We understand that everybody's time is valuable and we want to respect yours. Although there may be times when the dentist or hygienist runs late, we pride ourselves on keeping our patients happy and seating them at their scheduled time. Therefore, we ask as much as possible that you also respect our time and present yourselves in a timely manner or give us adequate notice of your cancellation.

The time that is set aside for your appointment is time specifically held for you. When you miss your appointment-e.g., do not show, cancel without adequate notice-unfortunately, we have to charge you for your absence.

If the provider is running behind, we try to call our patients before they arrive to inform them of the situation. If, however, you arrive for your appointment and are not seated at your scheduled time, we hope that you will be patient. Sometimes, running late is unavoidable in this profession and we apologize in advance.

Once seated, rest assured that your treatment will continue as scheduled and your appointment will not be rushed in order to make up for the lost time. The care and attention to detail will be the same for your appointment regardless of the time started.